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Return & Refund Policy

Thank you for shopping with us. We want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

1. Eligibility for Returns

You may request a return if:

• The product is damaged, defective, or incorrect.

• You received a different product from what you ordered.

• The product is unused and in its original condition, packaging, tags, and accessories are intact.

• The return request is made within 7 days of receiving the order.

Products that have been used, washed, altered, or damaged after delivery may not be eligible for return.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that are personalized or customized.

• Products that have been used, washed, or damaged by the customer.

• Products without original packaging, tags, or accessories.

• Any product specifically marked as non-returnable on the product page.

3. How to Request a Return

To request a return, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Reason for the return

• Clear photos/videos of the product, if it is damaged, defective, or incorrect

Our team will review your request and provide you with the next steps.

4. Return Shipping

If the product is damaged, defective, or incorrectly delivered, we may arrange or reimburse the return shipping, subject to verification.

For returns due to a change of mind or other customer-related reasons, return shipping charges may apply.

5. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If your refund is approved, the amount will be processed to your original payment method.

Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges, if applicable, may be non-refundable unless the return is due to our error or a defective product.

6. Exchanges

If you receive a damaged, defective, or incorrect product, you may request an exchange subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

7. Damaged or Incorrect Orders

Please inspect your order when you receive it. If the product is damaged or you received the wrong item, contact us within 48 hours of delivery with photos/videos of the package and product.

We will review the issue and assist you with a replacement or refund as applicable.

8. Cancellation

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may not be possible.

If a cancellation is accepted, the refund will be processed according to the applicable payment method.

9. Contact Us

For return, exchange, or refund requests, please contact us using the contact details provided on our website.

Email: [Your Email Address]
Phone: [Your Phone Number]
Business Address: [Your Business Address]

We reserve the right to refuse returns that do not meet the conditions described in this policy.